Troubleshooting

Multi-Functional Smart Cookers (Duo and Duo Plus)

• Occasional ticking or light cracking sound
• Float valve unable to rise
• Difficulty with opening the lid
• Difficulty with closing the lid
• Lid is stuck to the pot
• Display remains black after connecting the power cord

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Air Fryers (Vortex)

• Air Fryer is plugged in but will not turn on
• White smoke is emitting from the Air Fryer
• Black smoke is emitting from the Air Fryer
• All lights flash and a code appears on the display
• My food is not crispy - what am I doing wrong?

Air Fryer Oven

• Air Fryer Oven has a plastic smell
• All lights flash and a code appears on the display
• Black smoke is emitting from the Air Fryer Oven
• White smoke is emitting from the Air Fryer Oven
• Air Fryer Oven is plugged in but will not turn on

Air Purifier

• Air purifier is not delivering fresh air
• Air purifier always detects high levels of particulates
• Air purifier is not removing odor
• Air purifier buttons not working
• Air purifier does not turn on