Our Limited Warranty is effective for 1 year from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this Limited Warranty. We will repair, service, and/or replace parts of your unit if the product fails due to manufacturing defects, based upon inspection and assessment of our authorized Instant Pot technicians.
When this appliance is operated and maintained in accordance with written instructions attached to or furnished with the product, Focus Global Pte. Ltd. will pay for either (i) repair labor to correct defects in materials or workmanship that existed when this appliance was purchased or, (ii) at its sole and exclusive discretion, replace the appliance for a period of one year from the date of purchase. In the event that your appliance is replaced, the Limited Warranty on the replacement appliance will expire at the original date (i.e. 12 months from the original purchase date).
This Limited Warranty extends only to the original purchaser and use of the appliance in Singapore. This warranty does not cover units that are 110 volts and are bought or used outside of Singapore.
Any modification or attempted modification to your appliance may interfere with the safe operation of the appliance and will void this Limited Warranty. This Limited Warranty does not apply in respect of any appliance or any part thereof that has been altered or modified from its factory settings unless such alterations or modifications were expressly authorized by a Focus Global Pte. Ltd. representative or by an Authorized Service Center representative.
All warranty claims for exchange or replacement must be conducted in-person at the Focus Global Pte. Ltd. head office, by appointment only. Any additional shipping costs related to warranty service shall be borne by the customer.